Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

9971 with Camera outgoing calls issue

 

Hi all,

We have CUCM 9.1.1 on UCS with 9971 (version 9971.9-4-1SR1-2)

We are facing strange outgoing calls issue with 9971 phones.

When we enable " video capabilities " option for 9971 phone, users are not able to make outgoing call & call disconnect after few seconds with fast busy tone

Following is the output of debug isdn q931.

Jun 18 12:44:42.789: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 17115568
Jun 18 12:44:42.789: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x0CB5 callID = 0x801C switch = primary-net5 interface = User
Jun 18 12:44:42.789: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0CB5
    Bearer Capability i = 0x8890
        Standard = CCITT
        Transfer Capability = Unrestricted Digital
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA9839E
        Exclusive, Channel 30
    Progress Ind i = 0x8183 - Origination address is non-ISDN  
    Calling Party Number i = 0x0081, '21317219809'
        Plan:Unknown, Type:Unknown
    Called Party Number i = 0x80, '213117700777'
        Plan:Unknown, Type:Unknown
Jun 18 12:44:42.885: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x8CB5
    Channel ID i = 0xA9839E
        Exclusive, Channel 30
Jun 18 12:44:42.885: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8CB5
Jun 18 12:44:43.045: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x8CB5
    Cause i = 0x82FF - Interworking error; unspecified
Jun 18 12:44:43.045: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x0CB5
Jun 18 12:44:43.125: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x8CB5

Once video capabilities option is set to disable, outgoing calls working fine.

Did any body has faced same experience ?

Following is the show run :

 

voice-card 0
 dspfarm
 dsp services dspfarm
!
!
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
 codec preference 3 g729r8
!
!
!
!
voice translation-rule 1
 rule 1 /^.*\(...$\)/ /\1/
!
voice translation-rule 2
 rule 1 // /17115/
!
!
voice translation-profile Incoming
 translate called 1
!
voice translation-profile Outgoing
 translate calling 2
!
!
!
license udi pid CISCO2911/K9 sn FCZ1740716D
hw-module pvdm 0/0
!
!
!
username admin privilege 15 secret 5 $1$SFRH$BfNf/dJij8ygjJRE/Fwa11
!
redundancy
!
!
controller E1 0/0/0
 framing NO-CRC4
 pri-group timeslots 1-30
!
!
!
!
!
interface Embedded-Service-Engine0/0
 no ip address
 shutdown
!
interface GigabitEthernet0/0
 description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
 ip address 10.10.10.1 255.255.255.248
 duplex auto
 speed auto
!
interface GigabitEthernet0/1
 description *** Connected to Core ***
 ip address 168.192.20.19 255.255.255.0
 duplex auto
 speed auto
 h323-gateway voip interface
 h323-gateway voip bind srcaddr 168.192.20.19
!
interface GigabitEthernet0/2
 no ip address
 shutdown
 duplex auto
 speed auto
!
interface Serial0/0/0:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-net5
 isdn incoming-voice voice
 no cdp enable
!
ip default-gateway 168.192.20.254
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
!
access-list 23 permit 10.10.10.0 0.0.0.7
!
!
!
control-plane
!
!
voice-port 0/0/0:15
 translation-profile incoming Incoming
 translation-profile outgoing Outgoing
!
!
!
mgcp profile default
!
!
dial-peer voice 1 pots
 incoming called-number .
 direct-inward-dial
!
dial-peer voice 2 voip
 destination-pattern ...
 session target ipv4:168.192.20.10
 voice-class codec 1  
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 3 voip
 destination-pattern ...
 session target ipv4:168.192.20.11
 voice-class codec 1  
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 4 pots
 description ***Dial Peer for Outgoing Calls***
 destination-pattern 91.......
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 8
!
dial-peer voice 6 pots
 destination-pattern 900T
 direct-inward-dial
 port 0/0/0:15
 prefix 00
!
dial-peer voice 7 pots
 description ***Dial Peer for Outgoing Calls Without 9***
 destination-pattern [1-4].......
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 8
!
dial-peer voice 8 pots
 description ***Dial Peer for Outgoing Calls***
 destination-pattern [8].......
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 8
!
dial-peer voice 9 pots
 destination-pattern 00T
 direct-inward-dial
 port 0/0/0:15
 prefix 00
!
dial-peer voice 10 pots
 description *** Dial Peer for Outgoing Calls ***
 shutdown
 destination-pattern 9..
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 forward-digits 3
!
dial-peer voice 11 pots
 description *** Dial Peer for Outgoing Calls ***
 destination-pattern 99..
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 3
!
dial-peer voice 12 pots
 description *** Dial Peer for Outgoing Calls ***
 destination-pattern 9121
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 3
!
dial-peer voice 13 pots
 description *** Dial Peer for Outgoing Calls ***
 destination-pattern 121
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 forward-digits 3
!
dial-peer voice 5 pots
 description ***Dial Peer for Outgoing Calls***
 destination-pattern 93.......
 progress_ind setup enable 3
 progress_ind progress enable 8
 progress_ind connect enable 8
 no digit-strip
 direct-inward-dial
 port 0/0/0:15
 forward-digits 8
!
!

Regards,

 

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Hi, check out for this link

Hi,

 

check out for this link

 

https://supportforums.cisco.com/document/13051/outbound-calls-out-pstn-gateways-fail-cause-code-i-0x84ef-protocol-error-unspecified

https://supportforums.cisco.com/discussion/11781366/cisco-8945-dialing-out-gets-fast-busy-all-outbound-calls

regds,

aman

2 REPLIES
VIP Purple

Hi, check out for this link

Hi,

 

check out for this link

 

https://supportforums.cisco.com/document/13051/outbound-calls-out-pstn-gateways-fail-cause-code-i-0x84ef-protocol-error-unspecified

https://supportforums.cisco.com/discussion/11781366/cisco-8945-dialing-out-gets-fast-busy-all-outbound-calls

regds,

aman

New Member

Hi Aman,bearer-cap 3100hz

Hi Aman,

bearer-cap 3100hz command worked.

Thank for help.

 

Regards,

Conie

118
Views
0
Helpful
2
Replies
CreatePlease to create content