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99xx phone loses IP address after reregistering...

Scenario:

During a scheduled DR test, an IP phone is registered to CM1.  Next, the DHCP server connectivity is lost just before connectivity to CM1 is lost.  The phone goes into temp fail, tries to register to CM2, but loses its IP address and are now down...

My question is, during the reregistration process, does the phone go through a re IP process, or is it supposed to keep its IP and simply go to the next CM in its CM Group?

Thanks.

1 REPLY
New Member

99xx phone loses IP address after reregistering...

Hi,

      The phone should not lose the IP and re-register with the same IP to the next CM. I suspect the issue with the firmware ...which firmware are you running currently...Did you try updating the firmware?

-Abdul

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