Will anyone please give me a sample of a basic tcl script which would work this way: a welcome announcement is played - "Hi, this is compnay XYZ. Please dial an extension number or wait for the operator".
So, it's enough to dial extension number without having to dial options (1 - for sales departament, 2 - for customers service, etc).
I've got no idea how to customize the B-ACD script which one can download from Cisco site. This script allows dial extension number, but one needs to dial option number first.
> However the script you are looking for is provided by Cisco, just read or do a better search to get the details
Before placing the question here, I've checked out the documentation and found out that the only way to switch "dial by extension" feature is to set the parameter: param dial-by-extension-option . But it sets the key one needs to dial in order to access the dialing by extension. This is excatly what I want to exclude.
Is there any other way to get "direct" access the feature of dialing extension number, without a voice menu?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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