Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

A hunt group inside of a hunt group?

Ok, in other phones systems I have worked with I could nest huntgroups, I can't figure out a way to do this in call manager 4.1 Any help please.

Example. If I wanted a number to come in on 5555 and ring 5 people, then if in 30 minutes they didnt pick up it would ring a different set of 5 people for 30 second, then it would ring all phones in the company.

3 REPLIES
Hall of Fame Super Red

Re: A hunt group inside of a hunt group?

Hi Erik,

You can set up second/third Line Groups that contain different DN's/Members and link this second/third Group in the Original Hunt List.

Switch the rule on the first Line Group to, Try next Member;then try next Group in Hunt List

This will then cycle through the Second/Third Line Groups as required (I have tested this out in our lab) :)

Hope this helps!

Rob

New Member

Re: A hunt group inside of a hunt group?

Yep you are correct. But.. lol there is always a but, the first hunt group was an Attendant Console Group...

Hall of Fame Super Red

Re: A hunt group inside of a hunt group?

Hi Erik,

You can use the "Always Route Member" to get the call to the secondary Hunt Groups when the Hold Time has expired;

Understanding Call Queuing

You can configure a pilot point to support call queuing, so when a call comes to pilot point and all hunt groups members are busy, Cisco CallManager Attendant Console sends calls to a queue. The caller receives music on hold while in the queue. The attendants cannot view the queued calls. When a hunt group member becomes available, Cisco TCD redirects the call to that hunt group member.

You enable queuing for a pilot point by choosing the pilot point in the Attendant Console Configuration Tool and checking the Enable Queuing check box. You must also enter a value in the Queue Size field and the Hold Time (in Seconds) field. The queue size specifies the number of calls that are allowed in the queue. If the queue is full, Cisco TCD routes calls to the "always route" hunt group member that is specified on the Hunt Group Configuration window. If you do not specify an always route member, Cisco TCD drops the call when the queue size limit is reached. The hold time specifies the maximum time (in seconds) that Cisco TCD keeps a call in the queue. If the call is in the queue for longer than the "HoldTime," the call gets redirected to "AlwaysRoute" member. If the "AlwaysRoute" member is not configured, no action occurs.

Hope this helps!

Rob

149
Views
5
Helpful
3
Replies
CreatePlease to create content