Choose a distribution algorithm, which applies at the line-group level, from the options in the drop-down list box:
•Top Down—If you choose this distribution algorithm, Cisco Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a line group to the last idle or available member.
•Circular—If you choose this distribution algorithm, Cisco Unified Communications Manager distributes a call to idle or available members starting from the (n+1)th member of a line group, where the nth member is the member to which Cisco Unified Communications Manager most recently extended a call. If the nth member is the last member of a line group, Cisco Unified Communications Manager distributes a call starting from the top of the line group.
•Longest Idle Time—If you choose this distribution algorithm, Cisco Unified Communications Manager only distributes a call to idle members, starting from the longest idle member to the least idle member of a line group.
•Broadcast—If you choose this distribution algorithm, Cisco Unified Communications Manager distributes a call to all idle or available members of a line group simultaneously. See the Note in the description of the Selected DN/Route Partition field for additional limitations in using the Broadcast distribution algorithm.
The actual hunt groups are for AC, what you would need are line groups and configure hlog
I want to setup a line group just as a test at present to make sure it works before it goes live.
I have set it up between three extensions for now but when the first extension the call does not move onto the next extension designated in the line group memebers list. I have set the hunt options to "try next member then try next group"
Do I need to setup hunt groups for each extension as well??
Or do i need to setup line groups for each extension in the main line group
For something this size I would say you only need one line group containing all your service desk members.
Hunt options really only come into play when you have multiple line groups in the hunt list associated with this pilot point.
You may want to set the Hunt Timeout on the pilot point, and set 'Forward No Answer' and 'Forward Busy' to go to voicemail to cope with busy periods rather than just timing out or returning busy tone.
Re: translations, if your hunt pilot isn't linked to a DDI you may want to translate a DDI to it. You might want to translate all calls outbound from extensions on the service desk so that they appear to come from the pilot number (so people calling back go to the hunt group, not the individual user).
If you want the facility to use pickup for calls that are ringing on other phones in the hunt group see this post:
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...