Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.

A strange error message in the "Cisco Unified Communications Manager Real Time Monitoring Tool, Module version 8.0(015), Plugin version 8.0(000).

Hi,

From my "Cisco Unified CM Administration - System version 7.0.1.11000-2" I have downloaded and installed the "Cisco Unified CM Real-Time Monitoring Tool - Windows" pluging. When I open this program and can see the status on all the things in here, I recieve a Warning every minut (I have attached a screendump of the error) that is sent to a email account that does not exist.

The Alert Name is "LowAttendantConsoleServerHeartbeatRate", with the Description "Attendant Console Server heartbeat rate below 24 beats per minute. Current heartbeat rate is 0 beats per minuts. The alert is generated on .... (date, hour, GMT and so on)"

I have tried to find some information on this error, but can not find any, so I do not know what it is or what I can do about it.

Can you help me?

Kind regards,

Carl-Marius

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: A strange error message in the "Cisco Unified Communications

Hi Carl-Marius,

Hope life is treating you well my friend

This question was nicely answered by Hailey not too long ago

he's captured all the required first steps to solving this issue.

https://supportforums.cisco.com/message/3039857#3039857

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

2 REPLIES
Hall of Fame Super Red

Re: A strange error message in the "Cisco Unified Communications

Hi Carl-Marius,

Hope life is treating you well my friend

This question was nicely answered by Hailey not too long ago

he's captured all the required first steps to solving this issue.

https://supportforums.cisco.com/message/3039857#3039857

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Re: A strange error message in the "Cisco Unified Communications

Hi Rob,

Life has been good to me the last couple of months, and once again you were absolute right, a restart of the service solved the problem.

Thank you again for your help!

Kind regards,

Carl-Marius

390
Views
0
Helpful
2
Replies
CreatePlease to create content