A strange problem in our Cisco Unified CM Administration - System version 7.0.1.11000-2 with 2 phones and forwarding from one phone to another phone.

[Carl-Marius.Steensen]

Hi,

I have a very strange problem with 2 phones in my "Cisco Unified CM Administration - System version: 7.0.1.11000-2" installation.

I have 2 phone-numbers; 2375 and 2360.

The idea is that if someone call the 2375 phone number and nobody answers, it should forward the call to the 2360 phone number. (I have marked the following:)

Forward Busy Internal	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward Busy External	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward No Answer Internal	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward No Answer External	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward No Coverage Internal	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward No Coverage External	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward on CTI Failure	or		< None > IVR_CSS InternCSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward Unregistered Internal	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS
Forward Unregistered External	or		InternCSS < None > IVR_CSS InternationalCSS NationalCSS RemstreplundCSS VMRestrictedCSS

If nobody are able to take the phone 2375 and it just rings, then it should farward the call to the 2360 phone number, but if I call the phone 2375 and nobody answer the phone, I get the cisco Unity welcome greeting as if I would like to place a voicemail message on the number...

But if in my Cisco unity version make a search on both phone numbers none of them have a voicemail attached.

I have attached a .pdf file with the configuration on both phone numbers, and with the search result on the 2 phone numbers in the Cisco Unity system.

Can you help me locating the error?

Kind regards,

Carl-Marius

[Rob Huffman · Accepted solution]

Hi Carl-Marius,

On the config page for 2375, un-check the VM checkbox for Forward No Answer etc. The

VM checkbox overrides all other config settings

Cheers!

Rob

[Carl-Marius.Steensen]

Hi Rob,

Thank you! - That was precisely the problem, when I removed the checkbox marking; it worked correctly and forwarded the call to the other telephone number.

Thank you very very much for your fast and precise help!

Kind regards,

Carl-Marius

[Rob Huffman]

Hi Carl-Marius,

You are always welcome my friend!

This is how we all learn from each other in these great Forums

Cheers!

Rob