A strange problem with phones in a specific department not showing the name of the caller, but only shows the number of the person calling.
I have a strange problem with phones behavour in a specific department called "Borgerservice" in my "Cisco Unified CM Administration System version 184.108.40.20600-2" installation.
If the users in this department call to another user in this department, they can both see the name and number of the person in the other end.
But if a user in this department calls me in the IT-department, I can only see her number on my display, not her name and number as I normally can then other users from other departments calls me.
I have checked her end-user profile and her telephone number, but both have the exact same settings and configuraiton as my phone and end-user profile, so I can not see where this behaviour comes from.
I have attached the end-user configuration and phone-number configuration on both me (not having this issue, no mather where I call) and one of the users having the problem (but only when she is calling outside her own department.
Re: A strange problem with phones in a specific department not s
To get to you do the users need to go through a Translation pattern? I have set this up before as you can restrict Calling Name Presentation under the Calling Party transformation section.If this is set to restriced this might be the reason why you can't see there name?
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