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AA configuration for CCME/CUE - missing a simple step?

I have recenlty installed a CCME(4.0) with CUE (3.2). I have configured the Auto-Attendant via the Web gui to my understanding using the shipped system basic aa script to cater the main office number (One of the number from the DDI range given). However when I call this main office number from outside (pstn) I get unavailable tone as if the extension has not been configured. Am I missing something very simple here? Shouldn't I have a dial-peer pointing to the AA pilot number in my CCME? I have found no such documentation taking me thru the whole thing in simple terms. Can anyone help or point me to such a doc. Would most appreciate it.

p.s. note I am very new to all this!

kind regards

2 REPLIES
Hall of Fame Super Red

Re: AA configuration for CCME/CUE - missing a simple step?

Hi Naushad,

You are most correct here :) You will need a Dial Peer/Trigger to route the call to the new AA. See the references in this good doc;

Cisco CallManager Express/Cisco Unity Express Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#sip

Hope this helps!

Rob

New Member

Re: AA configuration for CCME/CUE - missing a simple step?

Put something like the following in your CME configuration. Replace the stuff in *** with the actual numbers and IP addresses.

dial-peer voice 240 voip

destination-pattern *******************CUE PILOT NUMBER***********************

session protocol sipv2

session target ipv4:*******************IP ADDRESS OF CUE**********************

dtmf-relay sip-notify

codec g711ulaw

no vad

!

dial-peer voice 241 voip

destination-pattern *******************AUTO ATTENDANT NUMBER******************

session protocol sipv2

session target ipv4:*******************IP ADDRESS OF CUE**********************

codec g711ulaw

no vad

!

dial-peer voice 242 voip

destination-pattern *******************Prompt Management******************

session protocol sipv2

session target ipv4:*******************IP ADDRESS OF CUE**********************

codec g711ulaw

no vad

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