Cisco Support Community
Community Member

AA submenu Dial by Extension

Hello everyone,

I have configured uc560 at a customers site where Multilevel AA is present with Submenus in different languages where if any extension is not dialled the call gets transferred to Helpdesk. Here Helpdesk extension is 5050 and rest in 50xx series.

Whenever there is an incoming call dial by extension works for Main Menu but as the caller goes into the submenu option and tries to dial any extension the call directly gets transferred to helpdesk.

1.I want to dial by extension at submenu level ( I read in a blog to change transfer.aef script to mainmenu script can any one letme know how to do it).

2.Can we play an audio as user busy whenever called number is busy.

Everyone's tags (2)
CreatePlease to create content