I have AA script active on all incoming calls to determine holiday, day, time. During office hours a call is routed to the receptionist (ex 130). When a second call comes and determines that the receptionist is busy the AA script moves into an AA menu option to reach staff.
Just a note: One other phone (121) has shared lines with the Receptionist to act as backup if she is tied up. We want all calls to go to the receptionist and have other staffer as backup and if no one answers then the AA kicks in.
Here is portion of running sript:
ephone-dn 12 dual-line number 121
name Sam call-forward busy 100 *** Voicemail" *** call-forward noan 100 timeout 15
ephone-dn 21 dual-line number 130 secondary 0 label Receptionist description 130 name Receptionist preference 1 call-forward busy 109 ***Huntgroup*** call-forward noan 109 timeout 15 huntstop channel no huntstop
ephone-dn 22 dual-line number 130 label Receptionist 2 description 130a name Receptionist 2 preference 2 call-forward busy 109 ***Huntgroup*** call-forward noan 109 timeout 15 huntstop channel no huntstop
I believe I have the receptionist phone (130) correctly set up to handle muilitple calls. At times some new callers have gotten a busy signal when another staffer (ext 121) had already pickup the shared line when the receptionist was away. The receptionist (130) is supposed to go into a hunt group (109) for Busy or NA. How can I correctly configure the AA script to transfer to the receptionist even if busy?...or do I ignor the AA script "busy" item because the ephone DN handles it from there on? If ok to use...I still have the two line buttons on receptionist phone (130) with same extension. Do I need to map all 5 incoming lines to the receptionist phone?...No because all incoming lines go into the AA script to screen for date, etc.
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The short answer is that you don't.... That isn't entirely true while at
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proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
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