09-04-2009 08:25 AM - edited 03-15-2019 07:38 PM
I have a question about AA, which may be a completely novice question, however I couldnt find the comparison of the AA implementation by all different methods, hence NetPro.
1. Whats the difference if we achieve AA via UCM and Unity/UCX?
Regards
Sam Wilson
09-04-2009 09:00 AM
I think UCM had AA only with 4.x version. In 5.x and up Extended services cannot be installed on the same platform.
Unity or Connection according to me is the right place to run AA as the call handlers have built in options to do this and no customization is required.
You can also run AA on UCCX but it requires scripting knowledge. you would need separate scripts for AA and prompt management.
:JoeL
09-04-2009 09:14 AM
Thanks Joel.
Also wanted to know the difference between CTI Route Point v/s CTI Port as both could be used for the AA purposes.
Is there any better choice?
Regards
Sam Wilson
09-04-2009 09:27 AM
On a number of calls level, CTI ports have 200 max calls and CTI RP has 10000.
I think CTI RP is the best option.
:JoeL
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