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New Member

Abbr Dial on 4.1.3 CCM

Can anyone advise why I can not see Abbr dial on my Phone template on any 79XX phone? Can I get it downloaded from somewhere or is it in here and I need directions to find it?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Abbr Dial on 4.1.3 CCM

You have to stay on-hook.

After dialling the first digit,Abbr will occur.

/Martin

8 REPLIES

Re: Abbr Dial on 4.1.3 CCM

The abbr dial key is not on any Template. From this document:

http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_administration_guide_chapter09186a00801ebe74.html#wp1029487

"A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index."

So what you need to do is to configure the speed dials (not the ones assigned to a button on the phone).

HTH

//Jorge

New Member

Re: Abbr Dial on 4.1.3 CCM

I have went to my ccm user page added a speed dial. Pick up phone get dial tone. No Abrr shows on dispaly. I believe i need to add this option to my phone. but where?

Re: Abbr Dial on 4.1.3 CCM

You have to stay on-hook.

After dialling the first digit,Abbr will occur.

/Martin

New Member

Re: Abbr Dial on 4.1.3 CCM

Its a phone software feature. You will not be able to see it in Softkey template.

what Firmware you are running or CCM Version.

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/prod_release_note09186a008022f31a.html

New Member

Re: Abbr Dial on 4.1.3 CCM

I do not have access to this page...any idea's?

Bronze

Re: Abbr Dial on 4.1.3 CCM

Phil

Once you have configured the speed dials on the CCMUSER page, then all you do to use them is with the receiver on-hook, dial one of the speed dial numbers then press ABBrDial softkey. For example, my home phone is loaded on speed dial 19, so with the receiver down I dial 19, then press the ABBrDial softkey and the phone places the call.

Larry

New Member

Re: Abbr Dial on 4.1.3 CCM

Hi - abbrev dialing is working for us, and I would like my folks to be able to transfer calls using the abbrev dial feature. I don't see abbrev dial in any of the phone states that are listed in the templates. Any ideas on how to access abbrev dialing to transfer calls?

New Member

Re: Abbr Dial on 4.1.3 CCM

Use combination Direct Transfer and Abbr Dial, result is the same

Regards Nenad

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