ABBRDIAL does not show up when the phone is on hook/off hook
I have login to my ccmuser account and fill up the Speed Dial and ABBRDIAL to number 10. So there are 10 SD/ ABBRDIAL numbers that have been filled. The phone is the correct phone since I can see all of my lines/extensions.
Then I pick up the handset and press # 5 or 6 or 7 but the ABBRDIAL softkey does not show up.
I use the speaker phone (even though I think this is not the way to get the ABBRDIAL) and ABBRDIAL softkey does not show up.
Do I miss any steps to setup the ABBRDIAL softkey on my phone?
Re: ABBRDIAL does not show up when the phone is on hook/off hook
Just to add a note to the excellent (correct) info from my friend Java (+5 points here buddy!) This behaviour does change in the "newer" CUCM versions. This info was nicely provided by Top Netpro Ginger;
Off-Hook Abbreviated Dialing
Cisco Unified Communications Manager release 7.1(2) (firmware 8.5(2)) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.
Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states-Offhook, Offhook with Feature, and Digits After First.
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