I understand that is is not a configurable option on the soft key templates. I go into ccmuser page and I configure abbreviated dials. I have them in my Personal address book and well as fast dials. I even reset my phone. When I take it off-hook I am not seeing the abbrdial button showing up even after dialing a single digit....
You are correct, I have only seen it work where the headset is onhook; you press whatever number say "5" that you programmed your number as (5=9725551212). So when you press 5 you'll see a softkey that says AbbrDial (usually 3rd key from left), pick up the handset and the call goes out to your party. HTH's
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...