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New Member

about Directories button on phone

I just lost some options when I push directories button on 7940. I just can find 3 options, 1.Missed calls, 2 Recived calls, 3 placed call.

I would like to know where should I check in my CCME?

Hall of Fame Super Red

Re: about Directories button on phone

Hi Victor,

Were you using the Local Directory or using the url method to point to an external Directory? Here info related to both;

Cisco Unified Communications Manager Express Configuring Directories

Also have a look at this doc;

You only need to configure a url if you don't want to use the local directory. Have a look;

The Cisco CME system automatically creates a local phone directory according to the telephone numbers that are assigned during ephone-dn configuration. Additional entries to the local Cisco CME directory can be made using the directory entry command. The additional numbers can be nonlocal numbers, such as telephone numbers of other Cisco CME systems used by the same corporation.

By default, the router automatically uses the local directory service. Provisioning the directory URL to select an external directory resource disables the Cisco CME local directory service. You can also disable the local directory by entering the no service local-directory command.



Router(config)# telephony-service

Enters telephony-service configuration mode.

Step 2

service local-directory


Router(config-telephony)# service local-directory

enables local directory service on IP phones.

Step 3



Router(config-telephony)# exit

Hope this helps!


New Member

Re: about Directories button on phone

GOod Day to you Rob,

Im using CCM 4.1, also the same problem as with victor, missing the corporate directory, i experience with it 4x on different ip phone.

Thank you,


Re: about Directories button on phone

In Cm 4.x Your corporate directory URL is specified in the Enterprise Parameters and (optionally) on each IP phone. IP phone will override Enterprise Parameters options.

Some things to Check:

1. Go to System>Enterprise Parameters Check URL directories. If using host name (typically publisher) then you will want to make sure that:

a. Your phones are using a valid DNS server

b. That the host for the 'URL Directories' has a host record in DNS

c. If for some reason domain names are different, you will need to use FQDN in the 'URL Directories'

2. If you are using the default URL then you should have something like:


If it is something different, then you will need to check to see if the URL is correct (see 3 below)

3. You can also test the output of the ASP by using IE or Firefox and connecting the URL directly. You should get the XML content on screen



HTH -Bill (b) (t) @ucguerrilla

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