02-09-2009 04:00 PM - edited 03-15-2019 04:06 PM
Hi
I am trying to set a Recovery Period for Deleted Voicemail as per the below document:
I would just like to know is there any way to recover the deleted message via phone ( e.g. just call the voicemail pilot and check deleted message) instead of creating an outlook account and checking the deleted folder in outlook?
"Check Deleted messages are copied to the deleted items folder. If this option is not checked, there is no way to restore a lost message. If this option was checked, you can create an outlook
account for that subscriber in the Unity Server and you will see it in the Deleted Items folder. "
thanks
kind regards
Rachel
Solved! Go to Solution.
02-10-2009 06:15 AM
Hi Rachel,
Yes, this is possible :)
From Jeff Lindborg (the best!)
Checking Deleted Messages
You can play your deleted messages, just as you can play new and saved messages. You can also restore a deleted message as a new or saved message.
To Check Deleted Messages
--------------------------------------------------------------------------------
Step 1 Call and log on to Cisco Unity.
Step 2 From the Main menu, choose the options Review Old Messages > Deleted Messages > Review Your Deleted Messages.
Step 3 Follow the prompts to manage a deleted message after you have listened to it.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie030.html
Hope this helps!
Rob
02-10-2009 06:15 AM
Hi Rachel,
Yes, this is possible :)
From Jeff Lindborg (the best!)
Checking Deleted Messages
You can play your deleted messages, just as you can play new and saved messages. You can also restore a deleted message as a new or saved message.
To Check Deleted Messages
--------------------------------------------------------------------------------
Step 1 Call and log on to Cisco Unity.
Step 2 From the Main menu, choose the options Review Old Messages > Deleted Messages > Review Your Deleted Messages.
Step 3 Follow the prompts to manage a deleted message after you have listened to it.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie030.html
Hope this helps!
Rob
02-10-2009 02:38 PM
Hi Rob
Thanks so much again!
:)
Rachel
02-10-2009 04:18 PM
Hey Rachel,
You are most welcome:)
Cheers!
Rob
**This is a great feature!
02-11-2009 10:34 PM
Hi Rob
It seems that some of the unity server with the same version 4.0(5) didn't have "message Store Manager Function" in Cisco Unity Tools Depot. is there any way to add it?
it seems that some unity server has this tool while some unity server doesnt.
Thanks
Kind regards
Rachel
02-11-2009 10:43 PM
Hi Rob
I have downloaded the tool from cisco unity tool.com
so please kindly ignore my question.... thanks
have a great day
Kind regards
Rachel
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