AC Error -- Failed to transfer the call due to Internal Error
I have a client with CCM 4.1(3)SR5d and now and then, they are unable to transfer calls with Attendant Console. They get a error dialog that saids "Failed to transfer the call due to Internal Error".
They have no Unity or VM system, and the transfers are being done by other users who transfer the call back to the them. They are the operator desk so get the calls and people send them calls which they transfer back to other people in the organization.
The users get the call, then press transfer softkey, then 0, then transfer softkey right away not waiting for the other person to pick up. 0 goes to the operator. The operator gets the call all the time, but the problem transfer shows up as "Conference" on their AC display then when they go to transfer that call they get the error message window in AC.
Most of the times, on calls transferred to the operator they show up with persons name and not "Conference" but sometimes they show up as "Conference" and these ones are the ones that sometimes fail to transfer. I have been to the client site and was able to have a transferred call show up as "Conference" in AC but not get the error to happen while I was there. I do not understand where the "Conference" is coming from in AC as the users and I used the transfer softkey when it happens.
Re: AC Error -- Failed to transfer the call due to Internal Erro
This is what I get when I plug that Bug ID in. Could it be related?
CSCeg01652 has been superseded by CSCef78941 displayed below.
CSCef78941 Bug Details
Information contained within bug ID CSCef78941 is only available to Cisco employees. It is our policy to make all externally-facing bugs available in Bug Toolkit so the system administrators have been automatically alerted to the problem. By choosing to save this bug, you may be notified when the decision to make this bug available to you has been made. Note: Some product enhancement requests and documentation error bugs may not be available in Bug Toolkit.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...