I got a question about Attendant Console (AC) Hunt Group and Pilot Point. Once or twice a month it stops working and then I have to Reset the AC Hunt Group by following the procedure below:
? stop CTI manager service
? stop TCD service
? Delete acserver.properties files
? delete AC user
? restarted DC directory service
? DCD Administrator and does not exist
? Recreate AC user and associated PP as well as devices needed - ensuring AC user has password 12345.
? Make sure the ac user exists
? Start TCD service
? Start CTI Manager service
Usually it works but this time it didn?t solve the issue. Does someone got any idea how to solve this issue? When someone is called the number it gives a busy tone. Any help will be highly appreciated.
Issue seems to be coming my way as well with this same thing happening. I have one pilot point where it seems every other week it starts going to a busy. I reset the TCD service and then log agents out then back in. AFter this procedure, the issue is gone. I running 4.2.
I dont see anything in logs that gives me some idea of what the issue is.
Actually, I've been having this same problem intermittently on/off for about two years now. I've upgraded from 4.1.3 to 5.1.2; still same issue. I gave up and opened a TAC tonight so I'm hoping to have final resolve by sometime tomorrow.
Because i have a costumer with CCM 4.2.3( cluster witht two servers) and he has 4 AC Pilot Point working but he wants add a new AC pilot point and he receives busy tone when calling to this new one. I have already rebooted CCM servers.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...