I configured AC Pilot in such a way that it does hunting of phone numbers based on the device member. Also, I have chosen last DN to always route so that when outsiders leave voicemail it goes to this extention/DN. But, it is only hitting the first number in the list and going to their voicemail. Can anyone immediately help me. Thanks.
when you configure the hunting based on member-line instead of directly the DN the TCD or AC service depending on the version verify that the user is logged into AC and that the associated phone is registered to the server, if the user is not logged no call will be routed to them
make sure the users are logged in with the proper credentials, verify the device association under the AC user or the ACDeviceAuthenticationUser is there and a service restart doesn't hurt after changes being made
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