I have two cisco Call Managers cluster (4.1)in a multisite with distribuited call processing Model
We use Microsoft Active Directory as user DDBB.
My question is : Should I create ac user in Active Directory to manage Attendant Console or it should be created with CCM web interface in service/Cisco Cm Attendant Console/Cisco Cm Attendant Console user?
I have done this question because CCM event viewer shows the following error :
Error: kCtiProviderOpenFailure - CTI application failed to open provider.
Reason code: -1932787616
About this error Cisco says:
This error message occurs if there is a Computer Telephony Integration (CTI) application and in ac user that cannot authenticate or connect to the CTI. This indicates that the Telephony Call Dispatcher (TCD) service is not able to connect to the CTI because of a login failure. Either the user ID or the password that is provided by the TCD does not match anything in the directory.
In order to resolve the issue, check the Active Directory (AD) in order to see if there is an ac user. If so, make sure that the password for this ac user is correct. Then, restart the CTI Manager and the TCD services.
If there is no ac user, create an ac user with these values in the Global Directory:
First Name: Attendant
Last Name: Console
User id: ac
Enable CTI Application Use: Make sure it is checked.
Call Park Retrieval Allowed: Make sure it is checked.
I guess this âacâ user refers to the AC user to which I bind the PP and devices but I wonder why Cisco says that if Ac user is not created in Active Directory I should create it in "Global Directory".
And finally , if I need to create âAcâ user in Active Directory (as an standar domain user) I will have an other problem , Windows Domain security policies doesn't let me use 12345 as password.
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