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access voicemail box

hi

we have CUCM 6.x in our network, i want to know how to access my voicemail box from the outside , for example i need to access my voicemail box from my mobile phone and also from the inside from another extension..

Karthik

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: access voicemail box

What Java is asking for is what do you use for VoiceMail (Unity Express, Unity, UnityConnection), if you use Unity or UnityConnection you can set a phone number where the people can call and make a translation pattern to a route point that forward all the calls to the voice mail, in Unity you set a call routing rule in the forwarded calls option, in the forwarded station you write the DN of the route point, the call type should be "both" (external and internal) and then you send the call to "Sign in". When the persons dial the number the unity will ask for the ID ( extension) and the password.

Gabriel

Cisco Employee

Re: access voicemail box

Dialing into Unity just press * and the default behavior is it will send you to login conversation and will ask for your ID and pwd. You can configure alternate numbers in your subscriber and it can automatically recognize them and just ask for the pwd.

The other option is as mentioned a dedicated number and sending those calls to the sign in conversation.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
6 REPLIES
Cisco Employee

Re: access voicemail box

It would be most helpful if you mention what you use for VM, knowing you have CUCM really doesn't help for this question.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: access voicemail box

the directors in our office wants to read their voice mail box from the outside whenever they are travelling or when they are not their desk, and also whenever they are in some other room.

Re: access voicemail box

What Java is asking for is what do you use for VoiceMail (Unity Express, Unity, UnityConnection), if you use Unity or UnityConnection you can set a phone number where the people can call and make a translation pattern to a route point that forward all the calls to the voice mail, in Unity you set a call routing rule in the forwarded calls option, in the forwarded station you write the DN of the route point, the call type should be "both" (external and internal) and then you send the call to "Sign in". When the persons dial the number the unity will ask for the ID ( extension) and the password.

Gabriel

Re: access voicemail box

Ok we use unity ...is there any document you can provide me to do what you have said

Cisco Employee

Re: access voicemail box

Dialing into Unity just press * and the default behavior is it will send you to login conversation and will ask for your ID and pwd. You can configure alternate numbers in your subscriber and it can automatically recognize them and just ask for the pwd.

The other option is as mentioned a dedicated number and sending those calls to the sign in conversation.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: access voicemail box

i did the same steps which you have said and it is working now

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