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ACD on a Cisco IP Tel system

Has anyone successfully used silent monitoring for teleworkers with a non-Cisco ACD using a Cisco IP Tel system?

If so, how does it work and did you need extra equipment to implement that function?

1 REPLY
Hall of Fame Super Gold

Re: ACD on a Cisco IP Tel system

Hello,

please send a diagram and description of your setup so that somebody can possibly understand and answer.

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