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New Member

ACD with Hlog All Agents Busy message overlap

Hello,

Using ACD 3.0 with hunt-group logout HLog.

When all Agents are logged out I hear a few seconds of the en_bacd_allagentsbusy.au message before the en_bacd_disconnect.au. I was expecting to hear the disconnect message straightaway.

Any help is welcome.

Thanks,Antonis

2 REPLIES
Bronze

Re: ACD with Hlog All Agents Busy message overlap

Is this a new installation? Did this setup work before? If yes, what did u change?

New Member

Re: ACD with Hlog All Agents Busy message overlap

This is a new installation.

Workaround(?) was to re-record "all agents busy" msg with a few seconds of silence in the beginning!

Antonis

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