Personally, I think this document needs to be updated and the would not work for CM 4.x. The most simple option to get around this is to re-run the AD Plugin. It will ask you if you want to Upgrade/Remove the plugin. Select remove and let the exe change the settings as this information is no longer stored only in Registry. The same info is stored in DirectoryConfiguration.ini file located at C:\dcdsrvr folder and is referred to when trying to do a search.
Or an alternative to this would be to update the same information in the above mentioned file and change the service status for DC Directory to Automatic, start the service. As a personal choice, I'd always recommend running the Plugin again and choosing Uninstall option.
To launch the plugin, you can go to https:///CCMAdmin/install.asp and search for the file called "Cisco Unified CallManager Customer Directory Plugin". If your CM below version CM 4.1, please replace the https with http.
There are no issues when you view the users from the Cisco CallManager administration pages. As a workaround for this issue, set the value for the LDAP Directory Configuration parameter UserDirAccess to true in the C:\dcdsrvr\Config\UMDirectoryConfiguration.ini file.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...