Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

AD user out of sync

We're running CUCM 8.5.1.11900-21.  We have our users coming from LDAP (AD). A user had previously existed, but changed phone numbers.  So about two days ago we updated the phone number in AD.  We sync this OU every 6 hours.  But the phone number is still wrong in the CUCM "Corporate Directory" (also on the end user page).

I ran a manual sync -- no errors, but the users phone number is still wrong.

New users (same OU) are getting added properly into CUCM, so I know the sync is working.

Anything else to check?

Thanks

3 REPLIES
Hall of Fame Super Silver

AD user out of sync

Which attribute are you using for the phone number? Is it telephoneNumber or ipPhone, you can see that on the directory integration, which one did you change?

Chris

New Member

AD user out of sync

telephoneNumber (on the General Tab of the AD interface). 

AD user out of sync

Try restarting the Directory Sync services in CUCM

143
Views
0
Helpful
3
Replies
CreatePlease login to create content