I have about 20 1800 numbers that ring into IPCC express. I need to label those numbers with the name of the 1800 number so in case they ring to the operator or some other non-ACD user they will know how to answer the call. In my h323 gateway configuration I can change the number but not the name. Any help would be appreciated.
I'm not sure that I follow your logic. Since we are talking about distinguishing the 800-number that a call came into IPCC Express on before it selected the agent resource, your suggestion would require that that the agent somehow has different lines on his or her phone for each possible CSQ/800-number?
Since kgroves42 mentioned that this is being directed to UCCX there is an easy solution: Have the script set an Enterprise Data variable that displays in CAD and tells the agent how to answer.
Just use a Match step within the script to match the DNIS, then use a Set Enterprise Call Info step to push it into CAD. This is done after you have created the ECC variable in CDA. Depending on the version of UCCX the customer has there are some footnotes to this.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...