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New Member

Added music-on-hold audio doesn't play on Call Manager 8.6

Hi,

I have added the a music-on-hold file with the right settings on Call Manager and did configure with multicast settings but doesn't have any luck with the music, it is quite. I have tried with different  bit rate like 48, 32, 16 khz and restarting the IP media service without any luck. When I select the default sample media on phone's line settings, it plays the sample music. Anybody has any idea how to resolve this issue?

Thanks.

6 REPLIES

Added music-on-hold audio doesn't play on Call Manager 8.6

have you used the following guide to configure moh:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsmoh.html

also, are you using multicast music on hold, streamed from localised moh files on like an SRST configured router? 

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Added music-on-hold audio doesn't play on Call Manager 8.6

Hi,

Are you using ‘Common device configuration’. If yes please Remove MOH file from ‘Common device configuration’.

Regards

Ronak Patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Added music-on-hold audio doesn't play on Call Manager 8.6

I am not using Common device configuration.

New Member

Added music-on-hold audio doesn't play on Call Manager 8.6

In have the same problem, maybe someone could fix this problem?

Best Regards.

Juan Carlos.

New Member

Re: Added music-on-hold audio doesn't play on Call Manager 8.6

I have the same problem started suddenly, it was playing all files but stopped one day.

Now its playing only cisco sample audio file.

Is it a bug or any specific solution available ?

New Member

Re: Added music-on-hold audio doesn't play on Call Manager 8.6

Solved, music file has to be uploaded to all servers unlike configuration which is done from publisher console

Sent from Cisco Technical Support iPad App

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