Added music-on-hold audio doesn't play on Call Manager 8.6

[rmrahman0302]

Hi,

I have added the a music-on-hold file with the right settings on Call Manager and did configure with multicast settings but doesn't have any luck with the music, it is quite. I have tried with different  bit rate like 48, 32, 16 khz and restarting the IP media service without any luck. When I select the default sample media on phone's line settings, it plays the sample music. Anybody has any idea how to resolve this issue?

Thanks.

[Dennis Mink]

have you used the following guide to configure moh:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsmoh.html

also, are you using multicast music on hold, streamed from localised moh files on like an SRST configured router? 

[ronpatel]

Hi,

Are you using ‘Common device configuration’. If yes please Remove MOH file from ‘Common device configuration’.

Regards

Ronak Patel

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[rmrahman0302]

I am not using Common device configuration.

[jcsalas80]

In have the same problem, maybe someone could fix this problem?

Best Regards.

Juan Carlos.

[ritesh.ranjan]

I have the same problem started suddenly, it was playing all files but stopped one day.

Now its playing only cisco sample audio file.

Is it a bug or any specific solution available ?

[ritesh.ranjan]

Solved, music file has to be uploaded to all servers unlike configuration which is done from publisher console

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