Adding a 9 when dialing from Missed Calls or Recieved Calls

[ryabutler]

Hi,

I have CUCM8.5.1 and trying to do the following:

What do I need to configure on CUCM8.5.1 to allow us to dial a number listed under Missed Calls / Recieved Calls on a IP phone to automatically add a "9" when dialing out (without going to EditDial)?

Thank you!

-rya

[Aaron Harrison]

Hi Ryan

You can find a setting for this in various places  but the easiest is probably on the gateway config page. On the config for the actaul interface (assuming it's MGCP controlled) there are a set of 'prefix' parameters. You can set a prefix of 9 for 'national' numbers and it will be inserted on all numbers marked as 'national' by your service provider.

You might also want a different prefix for 'international' numbers in the appropriate box...

Regards

Aaron

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[ryabutler]

Thanks for the very fast response.

But, is this assuming I have a route pattern matching "1[2-9]XX[2-9]XXXXXX"  or "[2-9]XX[2-9]XXXXXX"

If not it will probably won't match and will wont be able to route the call to a MGCP gateway (or SIP trunk).  Hence the call will fail.

All of our route patterns have "9.".  For example: 9.1[2-9]XX[2-9]XXXXXX

Do I need to add a route pattern for "1[2-9]XX[2-9]XXXXXX"  or "[2-9]XX[2-9]XXXXXX"?

Thank you!

-rya

[Joseph Martini]

You don't have to add those additional patterns not stating with 9 as long ad you're prefixing a 9 for missed calls using what Aaron pointed out and if you don't want to display the calling party number to the up phone with a prefix of 91 or 9 for national calls you can use calling party transformations to display the number however you'd like to the users but leave the 9 prefixed under missed calls.

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