Adding a delay of 3 or 4 seconds to 911 route pattern using an MGCP gateway
I am having several users calling 911 in the past few days...we have 2 patterns 911 and 9911, of course we have been getting several calls from 911 about hang ups!....so my thought is to somehow add a delay of 3 to 4 seconds before routing the call to the pstn, I have a ucm 7.1.3, cluster with an mgcp gateway to the pstn. Any help will be greatly appreciated thanks!
Re: Adding a delay of 3 or 4 seconds to 911 route pattern using
What I end up doing was create a translation 911 to a cti route point to a unity call handler with a recording ....connecting to 911 please wait...then passing the call to 911 to the vg...(the recording its about 3 to 4 secs long) enought for the user to realized that he / she is about to make a 911 call and hopefully hang up....Thanks guys for your help!
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