Adding DN associated with CTI port in line group

[jerome.gimbert]

Hi All,

I'll try to add a DN associated with CTI port in a line group, but it seems to be not possible.

Is someone know if it works or know an alternative solution? I'm on CUCM 7.5.

Thanks

[anchoudh]

Hi Jerome,

Could you please try the below option,

CUCM Admin->Device->Phone->Search for the Specific CTI port->Click on it ->Click on the Line and add DN to it.

Hope it helps.

Anand

Please rate helpful posts !!

[jerome.gimbert]

Hi anchoudh,

A DN is already added on the CTI Port.

The problem is when I want to add the DN to a line group.

I go to Call Routing> Route/Hunt > Line Group, I choose the line group, and I can't find the DN in the list of available ones.

[anchoudh]

Hi Jerome,

by default is should show the DNs which are in none partition..but if your cti port  dn is in another partition..select partition and find.

Hope it helps.

Anand

[jerome.gimbert]

Ok thank you. But the DN is not available. I can't find it, but it exists because I can find it in Device>Phone or in Call routing>Directory Number

So I think It's not possible to use a cti port in a line group. I hope there is an alternative solution...

[anchoudh]

Hi Jerome,

Please see if the below discussion is of help for you.

https://supportforums.cisco.com/thread/283890

Thanks,

Anand