02-20-2014 07:20 AM - edited 03-16-2019 09:50 PM
I'm looking to add support for the new 7800 (specifically 7821) phones in a 9.1.1.20000-5 cluster.
What are my options ?
Is there a COP file or similar that can loaded ?
I'd rather not upgrade the cluster or change any of the existing phone loads.
Thanks
Andy
Solved! Go to Solution.
02-20-2014 08:24 AM
Adding a FW has NEVER enabled a new device type in CUCM, installing a FW, does exactly that, adds FW files to the TFTP server, that's it, it does not add anything to the DB in order to add the phone.
There are only 3 options to add support for a new phone, either you upgrade to a version which has native support, you use a DevPack, or for some devices, use a device enabler.
There's no DevPack for 7800 for 9.1.1, you would need to upgrade to 9.1(2), then use the latest DevPack to enable them.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
02-20-2014 07:25 AM
02-20-2014 08:24 AM
Adding a FW has NEVER enabled a new device type in CUCM, installing a FW, does exactly that, adds FW files to the TFTP server, that's it, it does not add anything to the DB in order to add the phone.
There are only 3 options to add support for a new phone, either you upgrade to a version which has native support, you use a DevPack, or for some devices, use a device enabler.
There's no DevPack for 7800 for 9.1.1, you would need to upgrade to 9.1(2), then use the latest DevPack to enable them.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
02-20-2014 10:56 AM
Wow I completely screwed this one up. That's what I get for skimming the question.
Regards,
Yosh
02-20-2014 11:15 AM
Yosh, in all the time I've been here at CSC, back in TAC, and in PDI, I can tell you, it's the popular belief that the FW files add support for new phone models when that's not the case.
Only in recent times the device enabler packs became an option, and look something like this:
6921/6941/6961 IP Phone QED Enabler for CUCM - Compatible with CCM Versions: 7.1(3)+
cmterm-6921_6941_6961-qed.9-1-1-0.cop.sgn
Maybe some time in the future there will be one for 7800 series.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
02-20-2014 11:55 AM
Jaime,
I appreciate the info, that's why I enjoy being on CSC. Always something new to learn or atleast a refresher.
Regards,
Yosh
02-21-2014 02:08 AM
Thanks for the info.
I installed the cmterm-78xx.10-1-1-9.cop.sgn file . The package files were put into the tftp server root directory. The 7800 phone does not show up as a supported device.
The low end 6921 phone has gone end-of-life and will not be available after July next year.
It would appear that to use the replacement 7821 I have to upgrade all my CM clusters.to 9.1.2
I'm really looking forward to that.
02-21-2014 02:31 AM
Hi,
Did u reboot the cluster?
When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those
devices to register successfully. A cluster-wide reboot is not required when you apply a Device Package to
update existing firmware or configuration.
https://supportforums.cisco.com/thread/2256077
regds,
aman
02-21-2014 05:54 AM
Yes the cluster was rebooted.The 7800 series did not show up.
I installed the 7800 firmware package not a device pack.
It appears I need to upgrade the cluster to 9.1.2, then apply cmterm-devicepack9.1.2.11012-1.cop.sgn.
In practice it may be possible to apply cmterm-devicepack9.1.2.11012-1.cop.sgn directly on 9.1.1 but I'm not going to risk it on a live system.
The device pack compatibility matrix is here;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
FYI
I also installed the firmware package onto a new 9.1.2 system, the 7800 series phone did not show up. Even on a new 9.1.2 system the device pack is needed.
02-22-2014 12:25 AM
Hi ,
I am using latest CUCM version 9.1.2.11900-12 but 7821 is not coming. This means I need to add Device pack to support 7821 phone.
regds,
aman
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