I am trying to enable the HLog softkey on the phones with CUCM 6.0(1). I am unable to get it to show up even if I create a new softkey template and then add all the deaults underneath the Cisco Call Manager application. Anyone add/modify keys? Anyway to just go in there and specifiy what actual keys you want?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...