Addition of CUCM to ELM fails due to security error

[Gopala Krishna Chaikam]

Hi, 

Addition of CUCM to ELM fails due to security error. What could be the probable cause for this ? 

I went through the logs generated by ELM, but I didn't find any useful information. 

Thanks,

Gopal. 

[George Thomas]

Are you using the OS admin username/password?

[Gopala Krishna Chaikam]

yes, I am using OS admin/password. Test connection was successful, but error message after hitting "Ok" 

Error message is : 

Product instance registration failed. A security error occured. Check the enterprise licence manager log for details. Would you like to add the product instance any way ? 

[Aman Soi · Accepted solution]

Hi Gopal,

Check the discussion if it helps.

https://supportforums.cisco.com/discussion/12104251/security-error

regds,

aman

[Gopala Krishna Chaikam]

Hi Aman, 

Thanks for the link . It has useful information. 

Removed the product instance, issued the below command on CUCM and it worked fine. 

admin:license client reset registration

Thanks,

Gopal. 

[Indrajith PC]

admin:license client reset registration

Above command is really helpful in getting the issue resolved.