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Cisco Employee

Addition of CUCM to ELM fails due to security error

Hi, 

 

Addition of CUCM to ELM fails due to security error. What could be the probable cause for this ? 

I went through the logs generated by ELM, but I didn't find any useful information. 

 

Thanks,

Gopal. 

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Hi Gopal, Check the

Hi Gopal,

 

Check the discussion if it helps.

 

https://supportforums.cisco.com/discussion/12104251/security-error

 

regds,

aman

4 REPLIES

Are you using the OS admin

Are you using the OS admin username/password?

Please rate useful posts.
Cisco Employee

yes, I am using OS admin

yes, I am using OS admin/password. Test connection was successful, but error message after hitting "Ok" 

Error message is : 

Product instance registration failed. A security error occured. Check the enterprise licence manager log for details. Would you like to add the product instance any way ? 

VIP Purple

Hi Gopal, Check the

Hi Gopal,

 

Check the discussion if it helps.

 

https://supportforums.cisco.com/discussion/12104251/security-error

 

regds,

aman

Cisco Employee

Hi Aman, Thanks for the link

Hi Aman, 

Thanks for the link . It has useful information. 

Removed the product instance, issued the below command on CUCM and it worked fine. 

admin:license client reset registration

 

Thanks,

Gopal. 

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