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New Member

After addition of new ephone-dn CME fails


Hello, colleagues.

Please, help to solve a problem with CME.

At addition of new ephone-dn CME (Cisco 2921) fails. The IOS updating, restart, config restore doesn't solve a problem. Video in the appendix.

Everyone's tags (2)
New Member

After addition of new ephone-dn CME fails

P00-7400-01#sh telephony-service
CONFIG (Version=9.1)
Version 9.1
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:

protocol mode default
ip source-address XXXXXXXXXXXXX port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
no auto-reg-ephone
load 7914 S00105000400
load 7912 CP7912080004SCCP080108A
load 7960-7940 P00308010200
max-ephones 90
max-dn 150 no-reg both
max-conferences 8 gain -6
dspfarm units 2
dspfarm transcode sessions 5
dspfarm 1 cfb001e4a2fa991
dspfarm 2 mtp001e4a2fa991
conference hardware
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 6
cnf-file location: flash:
cnf-file option: PER-PHONE
network-locale[0] RU   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] RU    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
phone service videoCapability 1
time-format 24
date-format dd-mm-yy
timezone 40 Central Asia Standard Time
secondary-dialtone 9
call-forward pattern .T
call-forward pattern ....
transfer-pattern 9.T
transfer-pattern ...
transfer-pattern 8.T
transfer-pattern ....
keepalive 30 auxiliary 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message
edit DN through Web:  disabled.
edit TIME through web:  disabled.
background save interval 10 minutes
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 Aug 21 2013 03:12:00
transfer-system full-consult
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

P00-7400-01#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9_NPE-M), Version 15.2(4)M4, RELEASE SOFTWARE (fc2)
Technical Support:
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 20-Jun-13 13:06 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)

P00-7400-01 uptime is 1 day, 19 hours, 9 minutes
System returned to ROM by bus error at PC 0xD0D0D0D, address 0x0 at 03:09:32 EKT Wed Aug 21 2013
System restarted at 03:10:48 EKT Wed Aug 21 2013
System image file is "flash:c2900-universalk9_npe-mz.SPA.152-4.M4.bin"
Last reload type: Normal Reload
Last reload reason: bus error at PC 0xD0D0D0D, address 0x0

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States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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If you require further assistance please contact us by sending email to

Cisco CISCO2921/K9 (revision 1.0) with 483328K/40960K bytes of memory.
Processor board ID FGL1508105U
3 Gigabit Ethernet interfaces
1 terminal line
8 Voice FXO interfaces
4 Voice FXS interfaces
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
1957536K bytes of ATA System CompactFlash 0 (Read/Write)

License Info:

License UDI:

Device#   PID                   SN
*0        CISCO2921/K9          FGL1508105U    

Technology Package License Information for Module:'c2900'

Technology    Technology-package           Technology-package
              Current       Type           Next reboot 
ipbase        ipbasek9      Permanent      ipbasek9
security      None          None           None
uc            uck9          Permanent      uck9
data          None          None           None

Configuration register is 0x2102

Hall of Fame Super Gold

Re: After addition of new ephone-dn CME fails

Please describe problems instead of posting videos.

Anyway, could be HW or RAM fault, contact the TAC.

New Member

Re: After addition of new ephone-dn CME fails

Hi Paolo

To that that is shown in video there is nothing to add. Usual configuration of CME on Cisco 2921. The router works without problems long time, but recently there was this problem. When I add new phone (with number 87 and ephone) the router gives out many traceback in the console and goes to reset. I checked many times. Unfortunately there is no active smartnet to this ISR and there is no memory module in that office on replacement to check RAM just now.

If it most likely an error of memory, I look for the module for check if doesn't help I will advise to the customer to get smartnet.