After left a voicemail, transfer to a extension in Unity Connection 9

[cisulenan]

Is there anyone know about this kind of feature in Unity Connection 9?

A called B

B didn't answer

A left a voicemail.

After A left a voicemail, the call were automatically transferred to an extension. (or A can be transferred to an extension by pressing a button).

[Rob Huffman · Accepted solution]

Hi Feng,

You can use the "after message action" on the Edit>

Message settings page to accomplish this

After Message Action

Call  Action	Hang Up Route From Next Call Routing Rule
Call  Handler	4444 delete Split 5031 Split 5056 Split 5924 Split 5927 Split 5928 Split 5963 Split 5976 Split 6035_Night 6045 Split 6197 Split 6244_Night 6445 Split 6548 Split 6632 Split 6893 Split 6895 Split 6929 Transfer Message 6952 Split 7031 split 7035 Split 7280 Split 7787 user Night transfer 8747 Split 8777 test 8853 split 8899 transfer to 5126 AAS - Hours - 3575 AAS - Main - 6222 AAS Advising info -  3576 AAS Transfer to  - 6035 Academic  Upgrading/Open Admissions 3722_Advising Admissions  3722_ContEd Admissions 3722_Hours Admissions 3722_Main Admissions  3722_Night Application Status Bissett Part - Time 5088 Bookstore_Hours Bookstore_Main CAPPA CAPPA Classroom CAPPA Independant Conservaory_Night 6860 Conservatory_FOIP Conservatory_Main  6821 ContEd 3833  Night ContEd  6875_Night Conted  Science 6278 Contract management Counselling Hours Counselling_ link to  Counsellors Counselling_ Main CH DRP Office East Wing Help Line EnCana_CH Enrollment_5000 Dates Enrollment_5000  Events Enrollment_5000 Fax Enrollment_5000 General Enrollment_5000 Main EoC - 5900 - emergency  message Fees  8880_Main Financial  Aid Financial  Aid_Night Goodbye Greeting Admin 5599_CH Health  Services_Emergency/After Hour Health Services_Hours Health Services_Main Health Services_Nursing  Immunization Health  Services_Results Health Services_Transfer  6325 Health  Services_Transfer 6327 HelpDesk_Main HelpDesk_Night LEED Library Hours Library_CH 6140 MRU Clubs Info Line MyMRU Nursing Bridge_ch Nursing_6891 ASHS Nursing_6891 Instructors Nursing_7201 ASPN Nursing_7201  Instructors Nursing_7201 MICH Nursing_7201 Midwifery Nursing_7201 Midwifery  Instructors Nursing_7202 ACCN Nursing_7202 Ato M  Instructors Nursing_7202 N to Z  Instructors Old ITS  Help desk # Opening  Greeting Operator Parking - Main - 6914 Parking-Locker  number/combo Parking-Locker Rentals Parking-Lockers main Parking-Permit  evening/weekend Parking-Permit Full day Parking-Permit  lost/stolen Parking-Permit main Parking-Permit returns Parking-Rates/daytime Parking-Rates/evening-weekend Parking-UPass  eligibility Parking-UPass lost/stolen Parking-UPass main Parking-UPass  opt-outs Parking-visitor info Main Petroleum Joint  venture Petroleum  Land Contract PM_  PMP Designation PM_8937 Intro PM_Advanced PM_Applied PM PM_Cert level 1 PM_Construction PM_Online Cert PM_PM Cert PM_PM Seminars PM_PMP Exam Prep PM_PMP Prelim PM_Registration Prospective Records 3435 Night Registrars 3303_Access Registrars  3303_Hours Registrars 3303_Main Registrars 3303_Night Registrars  3303_Numbers Registrars  3303_Prerequisites Registrars  3303_RegWaitPrereq Registrars 3303_Waitlist Rez_Help 8888 Rob Huffman 6198  transfer Science  Challenge Science  FAQ Science  Registration Info Science Waitlist Security - 6897 to 5900 message  EoC Split MB  Test Students  Association_Main Switchboard Nite 6111_CH Transcript_order Transcripts_Main transfer test Transfer to  7001
	Attempt  Transfer
	Go Directly to  Greetings
Interview  Handler	test int
Directory  Handler	rob test DH System Directory  Handler
Conversation	Broadcast Message  Administrator Caller System  Transfer Greetings  Administrator Sign-In User System Transfer
User with Mailbox	aachtem aadair aadvising aancelin aarcher aas1 aasuchak abarkman abeattie abeecroft abenediktsson abishop aborras abruton accessibilityservices accnnursing acelami achan achaston achubachi bmoose --- More Options ---
	Attempt  Transfer
	Go Directly to  Greetings

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones