after upload the script im getting "I'm sorry we are currently experiencing system problems"
i downloaded the main welcome script to modify the working hours but after upload the script and refresh it
wheneve any one call our main hotline number he can listen to the escript BUT after he putting ZERO to reach the call center it rings two times the cisco audio message of
"I'm sorry we are currently experiencing system problems"
im not able to solve the problem and to just make the call center work i configured Hunt list for them and that is cause alot of issues and problems like reports and all .... so now how i can fix this issue ??
after upload the script im getting "I'm sorry we are currently e
It's very easy in the script editor to accidentally drag steps around or make another change that is difficult to spot. Best thing to do would be to put back the copy of the script that you took before you edited it. I'll assume that you didn't take a backup though...
Re: debugging, what you need to do is load the script editor and log in ( you must log in succesfully for this to work). Next, go to debug/reactive debug - this allows you to debug a live call. The error you got when debugging is becuase your script has an 'accept' step, but there is no contact to 'accept' if you are not doing a live debug.
Anyway - reactive debug, then set the script name (from the list) and then set a timeout of 60 seconds in the second box. Dial the script within those 60 seconds, and a debug window will appear. You can then step through the script with F8.
Alternately post up your script here, and someone will assist you.
Your script looks a little odd from the screen grab - the 'get digit string' isn't normally used for menus.
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