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New Member

After Work options

I want to be able to be able to assign options for after work (ie. call wrap up, customer comment form, responding to customer email, etc...) so that I can categorize call time. I have checked all the documentation and haven't found any. Thanks.

We are running CCM 4.1.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: After Work options

Mark,

Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0

8 REPLIES

Re: After Work options

Mark,

Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0

New Member

Re: After Work options

I do use IPCC, but it is 4.0. So it isn't available in the pre-5.0 version?

Re: After Work options

The codes are definitely not available in 4.0, but i also hear from IPCC mailer lists that it will be available in IPCC 4.1 (that works with windows version of CM) and IPCC 4.5 that works with Callmanager versions 5.x.

Also please ignore the previous post i said about IPCC 5.0.

Both IPCC versions 4.1 and 4.6 are planned for end of 06 released pretty soon.

New Member

Re: After Work options

Thanks, I appreciate the information.

New Member

Re: After Work options

Out of curiousity, what mailer lists are there for IPCC?

New Member

Re: After Work options

Did these releases include reason codes? I am trying to assess if an upgrade would be worthwhile to my organization.

Hall of Fame Super Red

Re: After Work options

New Member

Re: After Work options

Thanks, this was VERY helpful.

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