07-12-2008 08:23 AM - edited 03-15-2019 11:55 AM
HI Guys,
When the agent receives a call I want the phone to ring for 3 rings and then go into auto answer..
I am using IPCC enterprise and CM 6.0
Is it possible??
07-12-2008 09:32 AM
Yes, you can configure the ACD DNs to be auto answer and then change a global CM service parameter "Auto Answer Timer" to 12 seconds.
HTH, please rate all helpful posts!
Chris
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