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Agent Auto Answer

HI Guys,

When the agent receives a call I want the phone to ring for 3 rings and then go into auto answer..

I am using IPCC enterprise and CM 6.0

Is it possible??

1 REPLY
Hall of Fame Super Silver

Re: Agent Auto Answer

Yes, you can configure the ACD DNs to be auto answer and then change a global CM service parameter "Auto Answer Timer" to 12 seconds.

HTH, please rate all helpful posts!

Chris

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