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Agent in Ready State

andrei.goncalves
Level 1
Level 1

‎10-23-2008 10:15 AM - edited ‎03-15-2019 02:08 PM

Hi there,

people are asking me if is it possible to keep the agent in ready state while the CAD is open...

Is it possible ?

Thanks.

Andrei.

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andrei.goncalves
Level 1
Level 1

‎10-23-2008 10:17 AM

sorry, now I posted it in Contact Center group.

Thanks.

Andrei.

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