Agent not being set in Termination Call Detail view.
I'm attempting to get some information about which Agent handled specific calls in the IPCC database. I'm specifically looking in the Termination_Call_Detail view. According to the Schema document the following fields should tell me which Agent(s) are associated with a given call...
The problem I'm having is that these fields are always NULL and don't ever seem to have information in them. Is there a setting in the CM that will keep this information from being set? I'd really like to be able to determine which Agent handled which call without having to set a custom variable to do so. Especially since it looks like there are fields already set up for this.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...