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Agent not being set in Termination Call Detail view.

I'm attempting to get some information about which Agent handled specific calls in the IPCC database. I'm specifically looking in the Termination_Call_Detail view. According to the Schema document the following fields should tell me which Agent(s) are associated with a given call...

AgentSkillTargetID

SourceAgentSkillTargetID

The problem I'm having is that these fields are always NULL and don't ever seem to have information in them. Is there a setting in the CM that will keep this information from being set? I'd really like to be able to determine which Agent handled which call without having to set a custom variable to do so. Especially since it looks like there are fields already set up for this.

Any help would be appreciated.

Andrew

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Re: Agent not being set in Termination Call Detail view.

Use this handbook.(Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, September 12, 2007) )

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc

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