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New Member

Alternat extensions Cisco Unity

Hi,

we have a department which wants to forward all there Cisco IP Phones to a single voice mail in Unity. They want to do this when then go for a meeting, and the department is "closed". There are about 20 phones. So I cant use Alternat Extionsions in Unity. Maximum 10 is allowed in Unity.

Thx.

Thomas

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Alternat extensions Cisco Unity

Hi Thomas,

**This only applies if the users do not have personal VM accounts**

If you look in CUCM Admin there is an area called Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Closed/Meeting mailbox. This "Closed/Meeting" mailbox is on DN 3700.

You would create a Profile in CUCM called something like "Closed/Meeting" which points to DN 3700. Apply this profile to 3333,3444 and 3555 and when calls route through these numbers to voicemail they will recieve the Closed/Meeting 3700 Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!

Rob

4 REPLIES
Hall of Fame Super Red

Re: Alternat extensions Cisco Unity

Hi Thomas,

**This only applies if the users do not have personal VM accounts**

If you look in CUCM Admin there is an area called Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For example: you want all calls that go to DN's 3333,3444 and 3555 to go to the Closed/Meeting mailbox. This "Closed/Meeting" mailbox is on DN 3700.

You would create a Profile in CUCM called something like "Closed/Meeting" which points to DN 3700. Apply this profile to 3333,3444 and 3555 and when calls route through these numbers to voicemail they will recieve the Closed/Meeting 3700 Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!

Rob

New Member

Re: Alternat extensions Cisco Unity

Thx. I'll give a try.

New Member

Re: Alternat extensions Cisco Unity

Hi

Sorry for the long wait. That did the trick.

Thanx Rob.

Hall of Fame Super Red

Re: Alternat extensions Cisco Unity

Hi Thomas,

No worries my friend Glad to be of some small help here.

Happy Holidays!

Rob

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