HI - I have an analog fax line 2580 now that we want to forward it to 3600 another fax line. I am not sure if I am doing this right or not (8.6.2 version) in the directory number configuration I check the box Forward all and entered the full phone number of the new fax line, in the CSS I entered the CFwdAll search space. When do DNA to see if call goes through I get Match Result Blockthispattern, route block cause unallocated number. Not sure why I get this! On the phone configuration I have the old number as a analog phone in line 1, I added a line two as the new 3600. What am i missing?
Bob, I not sure what you have mentioned about phone line 1 and 2 but you should not check the Forward all box to forward the calls, simply enter the number. If you made check on the forward all box the call will move to voicemail.
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