Ivse seen that if the CTI port is dialing the IP Phone, the CTI port should do a blind transfer since the call is coming originally from a CTI port, or if using CAD, you can populate those fields into Agents phone.
You'll need to have the application get this information from CAD. CAD can pass this information when the call is first presented and before the agent answers based on Enterprise Data.
1) If it is browser-based, you can execute an HTTP POST or GET within the integrated browser.
2) If the application will accept it, you can pass an IPC call (Inter-Process Communication) to it. This is a formatted UDP packet that CAD would send, typically on a loopback address, to a port the other application is listening on.
3) If the action can be repeated with a consistent series of key strokes, you can call a macro to replay that key sequence, effectively paste the data into the correct field, and execute the search.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...