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New Member

Ann File missing

Hi all,

I got the logs from RTMT. I have one AnnRingBack.wav in TFTP/united_states but no where else. My Default network locale is Australia and Default User Local is English United States. Any suggestion? Thanks.

Regards,

Gary

 

 

12:59:32.315 |-->CANNAudio::GetAnnouncement()
12:59:32.315 |-->CANNAudio::GetCodecString(4)
12:59:32.315 |<--CANNAudio::GetCodecString(4)
12:59:32.315 |   CANNAudio::GetAnnouncement() LocaleID(1) CountryID(2) AnnID(36) payload(.ulaw)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann(Alertingtone) AnnRingBack.wav(NW) AnnRingBack.wav(NW)
12:59:32.315 |-->CANNAudio::isFileExist(AnnRingBack.wav)
12:59:32.315 |   CANNAudio::isFileExist(AnnRingBack.wav) isUserLocale(F) UserLocale(1) nwLocale(2) isCustom(F)
12:59:32.315 |-->CANNAudio::GetLocale
12:59:32.315 |   CANNAudio::GetLocale Announcement network locale not found ID(2)
12:59:32.315 |<--CANNAudio::GetLocale
12:59:32.315 |-->CANNAudio::Alarm(36-Alertingtone)
12:59:32.315 |<--CANNAudio::Alarm(36-Alertingtone)
12:59:32.315 |<--CANNAudio::isFileExist(AnnRingBack.wav)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann file missing (AnnRingBack.wav) UserLocale(1) Country(2)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann(Alertingtone) File(/usr/local/cm/tftp/)
12:59:32.315 |<--CANNAudio::GetAnnouncement()

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

It is a missing wav file

It is a missing wav file because the AU network locale has not been installed on all the required servers. ANN will not depend on the user locale, it will depend on the network locale, because Ringback when provided by ANN is a network operation.

Please install the AU locale on all required servers and restart the services as instructed in the readme/release notes and then do the tests again.

6 REPLIES

How many servers do you have

How many servers do you have in the cluster and did you install the locales on all TFTP servers in the cluster?

Please rate useful posts.
New Member

Hi Grorge,Thank you for your

Hi Grorge,

Thank you for your reply. We haven't installed the AU locales yet (only combined locale for AU is available from Cisco) and we would like to confirm the problem is from locale because the AU and US local language won't make much difference for AU users.

Thanks and regards,

Gary

 

From the logs it seems like a

From the logs it seems like a missing locale. Maybe someone else might chime in.

Please rate useful posts.
Cisco Employee

It is a missing wav file

It is a missing wav file because the AU network locale has not been installed on all the required servers. ANN will not depend on the user locale, it will depend on the network locale, because Ringback when provided by ANN is a network operation.

Please install the AU locale on all required servers and restart the services as instructed in the readme/release notes and then do the tests again.

New Member

Thank you.

Thank you.

Cisco Employee

Glad to help!

Glad to help!

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