jsut implemented time of day routing to restrict some users from calling certain patterns after working hours (CUCM 6.1). id like to have it where it can play a message to the caller saying something like "time restrictions are in place, please contact the IT department".
i understand that the annunciator cannot be customised with this version so is there any way i can give a clear indication to the user that nothing is wrong with the system and have it disconnect a little more gracefully to the user?
You could build a translation pattern that matches the range of numbers blocked by the time of day routing and translates it to a Unity call handler or Contact Center Express application which plays that verbiage back to the caller and then hangs up.
However, if you configured ToD Routing and if you have Unity you can configure this:
On CUCM change the ToD to send the after hours calls to a CTI Route Point which has Call Forward all to Voicemail. Then, in Unity configure a Call Handler with the CTI Route Point's DN, with a customized greeting and "after greeting action = Hung up". The greeting can say something like ""time restrictions are in place, please contact the IT department" and after that the call will be dropped.
Hope this helps and resolves the problem :) if it does, please rate!
If you find this post helpful, please rate! :)
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