Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

anti-virus on CCM issue

Hi,

We have a CCM v4.1 installed on Cisco windows 2000 and a Trend Micro Office Scan version 7.0.

Whenever we install the anti-virus, calls are dropping. So we uninstall it.

Can you or someone from Cisco help us on this? What are the things to consider and what setup?

I would appreciate it if you could include a link or print screen...

thanks,

robert

8 REPLIES
Silver

Re: anti-virus on CCM issue

New Member

Re: anti-virus on CCM issue

Hi Ifulgenzi,

tnx for the quick reply.

But can you show me the setup pls? or just a normal setup would do?

thanks,

robert

Silver

Re: anti-virus on CCM issue

According to this, there are no application specific notes available.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f8572.html

There is one for serverprotect, but i'm not sure if it applies.

http://www.ciscosystems.com/en/US/products/sw/voicesw/ps556/prod_bulletin0900aecd800f6182.html

You'll probably want to open a case with the TAC for more concrete info.

New Member

Re: anti-virus on CCM issue

I can't open a a case with the TAC cause it's looking for a serial number and what serial will I provide? the CCM serial or the Physical server's serial?

Silver

Re: anti-virus on CCM issue

Typically, this is the server's serial number. Of course, it needs to be under Smartnet or under warranty. But I'm not sure if the servers/CallManager has any warranty after purchase like 60 or 90 days.

You could always call them to open the case to. 1-800-553-2447.

New Member

Re: anti-virus on CCM issue

Hi Ifulgenzi / Anybody,

It looks like we don't have warranty anymore.

So can someone help me provide the settings for Trend Micro OfficeScan version 7.3 (on CCM 4.1 server) installation? a print screen would be fine...

thanks a lot,

robert

Re: anti-virus on CCM issue

For issues with third party products like Trend I would contact Trend support. I'm not sure how Cisco could resolve issues with Trend's product.

New Member

Re: anti-virus on CCM issue

Hi!

Are calls dropped after 315sec?, Try to disable/uninstall firewall in Officescan.

http://www.ciscotaccc.com/voice/showcase?case=K65299006

148
Views
0
Helpful
8
Replies
CreatePlease login to create content