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Community Member

Application for IVR is not working.

Hello,

I have a problem with starting the IVR. I configured my Router as in the below:

!

application

service anons flash:/anons.tcl

!

session

  start anons_ins anons

!

!

dial-peer voice 27 pots

service anons

direct-inward-dial

port 0/1/3

!

When I check show call application voice, its state is Registered.

However, when I make a call, it rings one time and then gives busy tone.

When I enable debug voice application callsetup, it states that "Application anons in dial-peer 27 not found."

Besides, when I enable debug voice application states and try to load the application (call application voice load anons), it gives below results (FAILED) which I am not familiar with:

May 14 13:08:01.049: //-1//SCRI:/ScriptList_ScriptLoad: Attempting to Load Script: anons

May 14 13:08:01.053: //-1//SCRI:/ScriptList_BackgroundProc: we were kicked

May 14 13:08:01.053: //-1//SCRI:/ScriptList_Reload:  Attempting to Reload Script: anons, state:2

May 14 13:08:01.053: //-1//SCRI:/ScriptList_Reload:  List_Reload pScript is locked, let's dupe it: anons

May 14 13:08:01.053: //-1//SCRI:/AFW_M_Script_NewDup: 

May 14 13:08:01.053: //-1//SCRI:/AFW_Script_Load: Trying to load script :anons:

May 14 13:08:01.053: //-1//SCRI:/AFW_Script_Load:  Acquired read lock :anons:

May 14 13:08:01.065: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size=9264, url=flash:/anons.tcl

May 14 13:08:01.065: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x4AAB9238

May 14 13:08:01.065: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x4AAB9238

May 14 13:08:01.065: //-1//SCRI:/AFW_Script_Load:  Loaded the script :anons:

May 14 13:08:01.065: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.065: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.065: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.069: //-1//ACPK:EE489FDF0C000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.073: //-1//ACPK:EE489FDF0C000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.073: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.077: //-1//AFW_:EE489FDF0C000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.077: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.077: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FDF0C

May 14 13:08:01.077: //-1//AFW_:HN0AB78AB4:/AFW_M_TclModule_Free:  MOD[TclModule_48E29958_0_179800756]  ( )

May 14 13:08:01.085: //-1//SCRI:/ScriptList_BackgroundLoad:  Script: anons, statusTemp:-12, status:-12

May 14 13:08:01.085: //-1//SCRI:/ScriptList_BackgroundLoad:  status:-12

May 14 13:08:01.085: //-1//SCRI:/ScriptList_BackgroundLoad: Registration failed for at least one script,

May 14 13:08:01.085: //-1//SCRI:/ScriptList_BackgroundLoad:    going through 5 passes

May 14 13:08:01.085: //-1//SCRI:/ScriptList_BackgroundLoad:  Registration pass 1

May 14 13:08:01.085: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.085: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.085: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.089: //-1//ACPK:EE489FDFF4000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.089: //-1//ACPK:EE489FDFF4000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.093: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.097: //-1//AFW_:EE489FDFF4000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.097: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.097: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FDFF4

May 14 13:08:01.097: //-1//AFW_:HN0AB78AC8:/AFW_M_TclModule_Free:  MOD[TclModule_48E28F48_0_179800776]  ( )

May 14 13:08:01.105: //-1//SCRI:/ScriptList_BackgroundLoad:  Registration pass 2

May 14 13:08:01.105: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.105: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.105: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.109: //-1//ACPK:EE489FE0DC000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.109: //-1//ACPK:EE489FE0DC000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.113: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.113: //-1//AFW_:EE489FE0DC000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.113: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.113: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FE0DC

May 14 13:08:01.113: //-1//AFW_:HN0AB78AD8:/AFW_M_TclModule_Free:  MOD[TclModule_48E29F18_0_179800792]  ( )

May 14 13:08:01.121: //-1//SCRI:/ScriptList_BackgroundLoad:  Registration pass 3

May 14 13:08:01.121: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.121: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.121: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.125: //-1//ACPK:EE489FE2AC000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.125: //-1//ACPK:EE489FE2AC000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.129: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.133: //-1//AFW_:EE489FE2AC000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.133: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.133: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FE2AC

May 14 13:08:01.133: //-1//AFW_:HN0AB78AEC:/AFW_M_TclModule_Free:  MOD[TclModule_48E29DA8_0_179800812]  ( )

May 14 13:08:01.137: //-1//SCRI:/ScriptList_BackgroundLoad:  Registration pass 4

May 14 13:08:01.141: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.141: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.141: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.145: //-1//ACPK:EE489FD8B4000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.145: //-1//ACPK:EE489FD8B4000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.149: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.149: //-1//AFW_:EE489FD8B4000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.149: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.149: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FD8B4

May 14 13:08:01.149: //-1//AFW_:HN0AB78AFC:/AFW_M_TclModule_Free:  MOD[TclModule_48E29C38_0_179800828]  ( )

May 14 13:08:01.157: //-1//SCRI:/ScriptList_BackgroundLoad:  Registration pass 5

May 14 13:08:01.157: //-1//SCRI:/AFW_M_Script_Register: Registering :anons:,

May 14 13:08:01.157: //-1//SCRI:/AFW_M_Script_Register:    url:flash:/anons.tcl:

May 14 13:08:01.157: //-1//AFW_:/AFW_TclModule_New: 

May 14 13:08:01.161: //-1//ACPK:EE489FD99C000:/AppCommon_SetSecurity: security = undefined

May 14 13:08:01.161: //-1//ACPK:EE489FD99C000:/AppCommon_SetEventLog: event-log = unconfigured

May 14 13:08:01.165: //-1//PACK:/LoadAllLanguageInGlobalList: Load All configured languages

May 14 13:08:01.169: //-1//AFW_:EE489FD99C000:/AFW_ExecEnv_SetScript: Num of packTable entries: 25

May 14 13:08:01.169: //-1//AFW_:/AFW_ExecEnv_CallClose:  Exec Env state: 0

May 14 13:08:01.169: //-1//SCRI:/cam_sa_stopped: Instance: [] ExecEnv: 0x489FD99C

May 14 13:08:01.169: //-1//AFW_:HN0AB78B10:/AFW_M_TclModule_Free:  MOD[TclModule_48E29398_0_179800848]  ( )

May 14 13:08:01.173: //-1//SCRI:/ScriptList_BackgroundLoad:  StatusReg:0

May 14 13:08:01.173: //-1//SCRI:/ScriptList_BackgroundLoad:  returning status:-1

May 14 13:08:01.173: //-1//SCRI:/ScriptList_BackgroundProc: ScriptList_BackgroundLoad FAILED, new reload time: 300000

Your help is really appreciated!

Thanks in advance.

Everyone's tags (2)
2 REPLIES
Hall of Fame Super Gold

Application for IVR is not working.

You had already asked the same:

https://supportforums.cisco.com/message/3629691

Please do not open thread duplicates.

Community Member

Application for IVR is not working.

Yes, you're right Paolo, but I really need to understand if I am doing something wrong.

Does anyone have handy reply?

Thanks!

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